Don’t know how to communicate with the customers, who keep on blaming you. Know their psychology, to deal properly with them.
If you are a business person, then you have surely come across a number of customers with various sentiments and mentality. You will find a number of customers who will never understand your situation and will constantly keep on arguing with you and blame you for some problem. But on the other hand, you will also find some consumers who will act in a proper manner and will understand what your situation or the thing you want to say. In most of the cases, consumer’s lack of marketing knowledge is responsible. But in a few cases, psychological aspects are also responsible for various kinds of behaviors.
The reason behind bad consumer behavior
Most of the customers across the world think, that all the shopkeepers are dishonest, which is actually not so in the real life situation and thus a lot of times it is seen that they accuse a lot in many cases. This speculation may lead to argument with the shopkeepers. Sometimes, a few consumers want to get everything out of the product they are buying.
But, unfortunately that is not possible. The consumers do not comprehend the limitation of the shopkeepers. If they find some defect in a purchased product, they directly blame the shopkeeper, instead of the company, has no logic at all. These are a few deformed consumer psychologies, which completely control the behavior of the consumers.
It has been seen in many of our researches at https://newspsychology.com/ that, the worse the behavior, the worse is their level of knowledge and intelligence. The only way to resolve this problem, is to communicate properly with the customers and make them explain in the consumer’s way.